sweet loomyaa
01-07-2004, 04:27 PM
Can't Do This
Have you ever had someone say to you, "I can't do it"?
When you say, "I can't do it," the listener naturally thinks, "Why not?"
"I can't do it" focuses on the negative rather than what you have to offer.
Can Do That
What you should do is turn it around and take the opposite tack.
Say, "Let's see what we can do."
This focuses everyone's attention on possible solutions.
Won't Do It
When you say, "I won't do it," the customer focuses on the negative
emotion and your resistance rather than on the content of what you have to say.
You want your customer listening to you, not turned off.
What I Can Do
Turn it around and say, "This is what I can do for you...."
Your customer is now listening to your solution.
Have you ever had someone say to you, "I can't do it"?
When you say, "I can't do it," the listener naturally thinks, "Why not?"
"I can't do it" focuses on the negative rather than what you have to offer.
Can Do That
What you should do is turn it around and take the opposite tack.
Say, "Let's see what we can do."
This focuses everyone's attention on possible solutions.
Won't Do It
When you say, "I won't do it," the customer focuses on the negative
emotion and your resistance rather than on the content of what you have to say.
You want your customer listening to you, not turned off.
What I Can Do
Turn it around and say, "This is what I can do for you...."
Your customer is now listening to your solution.